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Store Policies & Accessibility

You don't really want to return that do you?

Return / Exchange Policy -

We unfortunately don't return items due to buyers remorse or change of mind. We mean, how could you want to return such a dope product...? So please reach out to us before moving forward with any attempts to return any purchased items within 2 weeks of receiving your order.

Misprinted/Damaged/Defective - Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please reach out and we will submit a problem report to our printing manufacturer

Once we submit and verify the return, the return address is set by default. Please confirm the return address before you ship the item. We are happy to help confirm if needed. When our manufacturer receives a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our manufacturer's facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our manufacturer's facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Size Exchanges - Please first contact us regarding returns for size exchanges. We use a print-on-demand manufacturer and are required to place a new order at cost (paid by you, the customer) for a product in another size. So please check our manufacturer's size guides carefully before placing and confirming your order.

Size Guide -

By Product -

Measurements are provided by our suppliers. Product measurements may vary by up to 2" (5 cm). Pro tip! Measure one of your products at home and compare with the measurements you see in this guide.

A Length
Place the end of the tape beside the collar at the top of the tee (Highest Point Shoulder). Pull the tape measure to the bottom of the shirt.

B Width
Place the end of the tape at the seam under the sleeve and pull the tape measure across the shirt to the seam under the opposite sleeve.

Size Guide Tee

Size XS: Length - 27" | Width - 16.5"
Size S
: Length - 28" | Width - 18"
Size M: Length - 29" | Width - 20"
Size L: Length - 30" | Width - 22"
Size XL: Length - 31" | Width - 24"
Size XXL: Length - 32" | Width - 26"

ALA Creative's Accessibility Statement -

ALA Creative is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

CONFORMANCE STATUS

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our aim is to be is fully conformant with WCAG 2.1 level AA. Once that is achieved, AAA level is in our sights. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

FEEDBACK

With the above stated, we highly welcome your feedback on the accessibility of our website as we continually tweak and enhance user accessibility across its entirety. Please let us know if you encounter accessibility barriers on our site at:

E-mail: info@alacreative.us

We try to respond to feedback within 2 business days.

This statement was updated on August 2021 using the W3C Accessibility Statement Generator Tool.